HILTON HEAD PUBLIC SERVICE DISTRICT CASE STUDY

By adopting STREAMETRIC’s monitoring solution, Hilton Head Public Service District, which significantly improved efficiency and cost effectiveness for the management of their operations.

Hilton Head Public Service District is responsible for water production and wastewater management on Hilton Head Island, South Carolina. Serving more than 19,000 customers, Hilton Head PSD oversees over 130 lift stations that are crucial for effective wastewater transport and treatment.

THE CHALLENGES

Some of the lift stations were connected to a mix of different SCADA and monitoring solutions. Some sites had no SCADA.   

The combination of monitoring solutions increased complexity for operations.

Inconsistent pump status and data collection lead to unexpected downtimes and difficult maintenance planning.

Sites without SCADA systems required daily visits.

Connecting all sites to central legacy SCADA systems limited operators' ability to access real-time data.

THE SOLUTION

STREAMETRIC cellular RTUs were installed at each site, integrating with the existing control panels.

Employees can securely access live dashboards, trends, and alarms through PC and mobile devices

Now, the utility can manage alarms and notifications, ensuring they are acknowledged promptly

The system is able to show pump data in real-time, sends alerts, and operators can access logs & maintenance activity on site.

"STREAMETRIC’s Solution has transformed our operations. We now monitor all 114 stations efficiently, allowing us to focus on proactive maintenance and strategic planning…STREAMETRIC has brought the ability for me to have what I need at a hundredth of the cost."

— Dave Disney, Hilton Head Public Service District, Project Engineer. 

STREAMETRIC’s technology was seamlessly integrated with Hilton Head PSD’s existing infrastructure, ensuring minimal disruption to ongoing operations, following these key steps: 

50 sites were installed in collaboration with the STREAMETRIC team over the course of 2 weeks.

During these two weeks, the STREAMETRIC team also trained the Hilton Head electrical department.

Following the training, the Hilton Head Electrical department independently completed the installation of the remaining sites.

STREAMETRIC’s cloud-SCADA technology enabled Hilton Head to rapidly modernize the SCADA for all their remote sites, achieving this at a fraction of the cost compared to any alternative.

The effective alarm management and user-friendly STREAMETRIC application significantly improved alarm response times and increased operational efficiency.

Operator logs and continuous pump condition monitoring empower the utility to enhance predictive maintenance and identify potential issues before they lead to failure.

IMAGE GALLERY

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